Customer Success is an extraordinary tool
Customer Success is a specialty I've landed on for most of my professional career, because of the fascinating blend between rapid-paced learning, customer interaction, and huge amounts of collaboration with other internal teams.
As someone who is always hungry to learn, tackle a new technical challenge, or solve a problem - and just as eager to teach others what I learn from what I do, Customer Success could not be a better fit!
I put together guide content and content on Customer Success organization and theory (see the link below) but also work with companies building, growing, or maintaining their own Customer Success teams.
(If you choose not to accept cookies and the video isn't displaying, you can also find it directly here)
What I do for Customer Success teams varies widely
If you're interested in learning more about my work with Customer Success teams, and how I can help you with yours - let's talk
My strongest skillset is in training Customer Success Managers to be and give their best, support their customers, and avoid the not-so-inevitable burnout from the high demands of Customer Success roles. But I also evaluate software platforms, talk overall strategy from risk categories to KPIs, and have a strong network of current CSM's if you need recommendations for new team members.
GoBoldr LLC. © 2025
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.